QX Launches Automation COE to Accelerate Digital Transformation for its Finance, Accounting and Recruitment Processes

QX unveiled virtual workers ADAM & EVE as a part of its Automation Center of Excellence (CoE), specialising in Robotic, Cognitive and AI/ML technologies. These virtual workers will significantly reduce the time and efforts invested by operations teams in time-intensive, repetitive and mundane tasks. Continue reading →

Skipton, North Yorkshire, United Kingdom, Sep 26, 2019 /prREACH/ -- QX Ltd, a leading provider of global business process management (BPM) services to a range of private and public companies, has launched virtual workers ADAM & EVE  as a part of its Automation Centre of Excellence. The CoE focuses on building RPA (Robotic Process Automation) and Cognitive solutions that drive process efficiency and improve accuracy by automating labourious, repetitive and mundane activities.

As the BPO/KPO industry evolves, the focus has shifted from providing just operational excellence to delivering business outcomes in terms of reduced costs or increase in revenue. Furthermore, there is a need for more scalable and flexible delivery models that enable businesses to reap the benefits of outsourcing fast. RPA and related technologies generated a lot of buzz in the BPO/KPO industry, but did not live up to the initial promise, mainly owing to the vast gap between operational teams and the solutions providers.

As one of the leading outsourcing providers in the world, QX possesses deep operational expertise in the areas of finance, accounting and recruitment. QX’s Automation CoE leverages the company’s operational experience and combines it with automation excellence to build and deploy virtual workers powered by RPA and AI/ML (Artificial Intelligence and Machine Learning).

“QX 3.0 – our vision for the future – is founded upon delivering quality and excellence to our clients through a combination of the best People, Processes and Platforms. The Automation CoE contributes to our platform strength and will play a significant role in helping us realise our vision,” says Chris Robinson, Executive Chairman QX Ltd.

Speaking about the role that automation would play in QX, he said: “An army of virtual workers powered by ADAM and EVE are joining our operations staff as ‘buddies’, taking care of time-consuming, laborious and repetitive activities, allowing our employees to focus on high-value tasks. Within the next two years, we estimate that virtual workers will make up 25% -30% of our workforce. And the best part is that the Automation CoE will enable our clients to take a major stride in their digital transformation journey without any costly investment in infrastructure or software technology.”

Mahesh Jain, CEO – QX F&A Services, spoke about the application of the technology: “We are betting big on robotic process automation and cognitive solutions and see an opportunity to automate a wide range of finance, accounting and payroll activities. Our pilot for bank reconciliation automation is live on the floor and we expect to go live for several other functions, including accounts payable, within the next few weeks. I am confident that this initiative will help us pass on significant cost and efficiency benefits to our clients.”

“The chasm between operational teams on the floors and automation teams is one of the main reason behind limited success of RPA  in BPO/KPO space,” says Sourav Patnaik, Sr. Vice President and Head of Intelligent Automation. “The QX Automation CoE works very closely with the operations teams and clients to identify activities that can be automated. Access to in-depth process understanding and business context enables the automation team to devise highly effective solutions that work in the real world.”

Elaborating on the automation solutions, he said, “Our solutions are powered by ADAM and EVE. ADAM takes complete control of all repetitive, time-intensive, mundane tasks while EVE handles all the cognitive/AI/ML based activities. I see ADAM and EVE as ‘buddies’ that will free our staff from performing robot-like repetitive activities and allow then to focus on activities that require skills unique to humans: creativity, critical thinking and strategy.”